Thank you for visiting a Roche Website or interacting with us via email.
At Roche, we understand that protecting the privacy of visitors to our Websites is very important and that information about your health is particularly sensitive. We only collect personally identifiable information about you if you choose to give it to us. We do not share any of your personally identifiable information with third parties for their own marketing use unless you explicitly give us permission to do so. Please review this Privacy Statement to learn more about how we collect, use, share and protect information online.
Information you give us
At our Websites, we only collect your personally identifiable information (such as name, address, telephone number or email address) when you choose to submit it to us. For example, you may choose to register to receive information about a disease state that interests you.
In some cases we also remove personal identifiers from data and maintain it in aggregate form. We may combine this data with other information to produce anonymous, aggregated statistical information helpful to us in improving our products and services.
Automatically Collected Information: We automatically receive certain types of information whenever you interact with us on our sites and in some emails we may send each other. Automatic technologies we use may include, for example, Web server logs/IP addresses, cookies and Web beacons.
Web Server Logs/IP Addresses. An IP address is a number assigned to your computer whenever you access the Internet. All computer identification on the Internet is conducted with IP addresses, which allow computers and servers to recognize and communicate with each other. Roche collects IP addresses to conduct system administration and report aggregate information to affiliates, business partners and/or vendors to conduct site analysis and Website performance review.
Web Beacons. On certain Web pages or emails, Roche may utilize a common Internet technology called a "Web beacon" (also known as an "action tag" or "clear GIF technology.") Web beacons help analyze the effectiveness of Websites by measuring, for example, the number of visitors to a site or how many visitors clicked on key elements of a site.
- Web beacons, cookies and other tracking technologies do not automatically obtain personally identifiable information about you. Only if you voluntarily submit personally identifiable information, such as by registering or sending emails, can these automatic tracking technologies be used to provide further information about your use of the Websites and/or interactive emails to improve their usefulness to you.
You have several choices regarding your use of our Websites. You could decide not to submit any personally identifiable information at all by not entering it into any forms or data fields on our sites and not using any available personalized services. Certain sites may ask for your permission for certain uses of your information and you can agree to or decline those uses. If you opt-in for particular services or communications, such as an e-newsletter, you will be able to unsubscribe at any time by following the instructions included in each communication. If you decide to unsubscribe from a service or communication, we will work to remove your information promptly, although we may require additional information before we can process your request.
Use of data
Roche and/or the companies we hire to perform services on our behalf will use any personally identifiable information you choose to give us to comply with your requests or as otherwise disclosed to you in this Statement or on the Web page where you submit your information to us. We may refer to this information to better understand your needs and how we can improve our products and services.
We use aggregated (non-personally identifiable) information to help us understand trends and customer needs. For example, we may analyze the gender or age of visitors to sites about a particular medication or disease state, and we may use that analysis of aggregate data internally or share it with others.
Data sharing and transfer
We may provide your personally identifiable information that we collect and the data generated by cookies to any parent, subsidiary, or affiliate entities within the Roche corporate family, partner entities, and any vendors and service agencies that are engaged by any of the foregoing to help fulfill business transactions with you, such as providing customer services, communicating with you for marketing purposes, sending you promotional materials about our products, services and offers, and performing technological maintenance.
We may also disclose personally identifiable information for these purposes:
(a) in connection with the sale, assignment or other transfer of the business of the site(s) to which the data relates;
(b) to respond to appropriate requests of legitimate government agencies or where required by applicable laws, court orders, or government regulations; or
(c) where needed for corporate audits or to investigate or respond to a complaint or security threat.
No Third-Party Direct Marketing Use. We will not sell or otherwise transfer the personally identifiable information you provide to us at our Websites to any third parties for their own direct marketing use unless we provide clear notice to you and obtain your explicit consent for your data to be shared in this manner.
Email a Friend or Colleague. On some Roche sites, you can choose to send a link or a message to a friend or colleague referring them to a Roche Website. Email addresses you may provide for a friend will be used to send your friend information on your behalf and will not be collected or used by Roche or other third parties for additional purposes.
Links to other sites
Our sites contain links to a number of Websites that may offer useful information to our visitors. This Privacy Statement does not apply to those sites, and we recommend communicating to them directly for information on their privacy policies.
Privacy statement for children
Our Websites are not intended or designed to attract children under the age of 13. We do not collect any personally identifiable information from anyone we know to be under the age of 18.
Additional information on websites
If a Website has particular provisions relating to privacy that differ from those stated here, those provisions will be disclosed to you on the page on which personally identifiable information is collected.
Updates to privacy statement
From time to time, Roche may revise this online Privacy Statement. Any such changes to this Privacy Statement will be promptly reflected on this page. Continued use of our sites following any changes in our Privacy Statement indicates your consent to the use of newly submitted information in accordance with the amended Roche Privacy Statement. The effective date of this Privacy Statement is June 4, 2014.
How to contact Roche
If you have any questions about Roche Privacy Statement or the information practices of our sites, you may contact us as follows:
4300 Hacienda Drive
Pleasanton, CA 94588